Frequently Asked Questions
Frequently Asked Questions
Find answers to the most common questions about facilities management, statutory compliance, planned maintenance, hospitality consultancy and property services. Browse the categories below or contact our team if you need further assistance.
General Questions
What does Uvanoo do?
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Uvanoo provides professional facilities management, statutory compliance, planned preventative maintenance, hospitality consultancy and property support services for hotels, serviced apartments, commercial buildings and mixed-use developments throughout London and across the UK.
Which sectors do you support?
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We support hotels, serviced apartments, aparthotels, commercial offices, residential developments, landlords, property management companies, investors and mixed-use assets, delivering tailored facilities management and compliance solutions.
Where does Uvanoo operate?
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Our primary focus is London and the South East, although we can deliver selected facilities management, compliance and consultancy services across the UK through our trusted contractor network.
Why choose Uvanoo?
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Unlike traditional facilities management companies, Uvanoo combines operational hospitality expertise with compliance, maintenance planning and strategic consultancy. Our proactive approach helps protect assets, improve operational efficiency and enhance the experience of guests, residents and building users.
Facilities Management
What is Facilities Management?
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Facilities Management is the professional management of buildings, assets, maintenance, contractors and compliance to ensure properties remain safe, efficient and fully operational. At Uvanoo, we provide tailored facilities management solutions that support the long-term performance of hospitality, commercial and mixed-use properties.
What services are included within Facilities Management?
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Our Facilities Management services include planned preventative maintenance (PPM), reactive maintenance, contractor management, statutory compliance, health & safety, fire safety coordination, building inspections, asset management, reporting and operational consultancy.
What is Hard Facilities Management?
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Hard FM relates to the physical infrastructure of a building, including electrical systems, HVAC, plumbing, fire alarms, lifts, lighting and mechanical services. These systems are essential for the safe operation of any property.
What is Soft Facilities Management?
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Soft FM includes support services such as cleaning, waste management, landscaping, pest control, reception services, security and other operational services that improve the day-to-day experience of building occupants.
Hospitality
Do you specialise in hotels?
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Yes. Hospitality is one of our core sectors. We support hotels, boutique hotels, serviced apartments, aparthotels and mixed-use hospitality developments with facilities management, compliance and operational consultancy.
Can you support serviced apartments?
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Absolutely. We understand the operational requirements of serviced apartments, including guest turnover, planned maintenance, compliance, contractor coordination and asset protection.
Can Uvanoo assist with hotel openings?
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Yes. We provide pre-opening consultancy, operational readiness, compliance planning, maintenance coordination, supplier management and facilities support to help hotels open successfully.
Do you provide 24/7 facilities management support?
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Support arrangements depend on the service agreement. We can provide responsive maintenance coordination and emergency support tailored to operational requirements.
Compliance
What compliance services do you provide?
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We coordinate statutory compliance including fire safety, health & safety, water hygiene, electrical testing, gas safety, emergency lighting, asbestos management and planned compliance inspections.
Can you manage statutory inspections?
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Yes. We schedule, coordinate and monitor statutory inspections while maintaining accurate compliance records to help property owners meet legal obligations.
Can you help improve compliance across our portfolio?
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Yes. We work with landlords, hotel operators and property managers to improve compliance processes, reduce operational risk and implement practical maintenance strategies across single properties or multi-site portfolios.
How do I request a proposal?
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Simply contact Uvanoo with details about your property or portfolio. We'll discuss your requirements, arrange an initial consultation and prepare a tailored proposal based on your operational needs.
Fire Safety
Do you provide Fire Safety management?
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Yes. Uvanoo helps property owners and operators coordinate fire safety compliance, manage statutory inspections, monitor fire protection systems and ensure buildings remain compliant with current fire safety legislation.
Can you arrange Fire Risk Assessments?
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Yes. We work with qualified fire risk assessors and coordinate Fire Risk Assessments, remedial works and ongoing compliance programmes for hospitality and commercial properties.
Do you manage emergency lighting and fire alarm servicing?
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Absolutely. We coordinate routine testing, maintenance and certification for emergency lighting, fire alarms, smoke detection and associated life safety systems.
Health & Safety
Can Uvanoo help with Health & Safety compliance?
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Yes. We assist clients in maintaining Health & Safety compliance through audits, contractor management, risk assessments, documentation reviews and ongoing operational support.
Do you carry out workplace risk assessments?
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We can coordinate workplace and property risk assessments while helping businesses identify hazards, reduce operational risks and improve compliance.
Can you support accident prevention?
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Yes. Through planned inspections, maintenance programmes and compliance management we help reduce operational risks and improve the safety of guests, residents, employees and contractors.
Maintenance
What is Planned Preventative Maintenance (PPM)?
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Planned Preventative Maintenance (PPM) is a proactive maintenance strategy that schedules inspections and servicing before failures occur. It improves asset performance, reduces reactive repairs and helps minimise operational disruption.
Do you provide reactive maintenance?
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Yes. We coordinate reactive maintenance requests through trusted contractors while monitoring response times, work quality and completion.
Can you manage maintenance contractors?
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Yes. We manage contractor procurement, scheduling, compliance, performance monitoring and communication, giving clients a single point of contact for property maintenance.
Commercial Property
Do you work with commercial buildings?
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Yes. We provide facilities management and compliance services for offices, mixed-use developments, retail premises and other commercial properties throughout London and the UK.
Can Uvanoo support landlords and property managers?
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Absolutely. We regularly work alongside landlords, managing agents and property management companies to improve operational performance and maintain statutory compliance.
Property Management
Can Uvanoo work alongside our existing property management company?
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Yes. Our services complement existing property management teams by providing specialist facilities management, maintenance planning, compliance coordination and operational consultancy.
Do you provide bespoke facilities management solutions?
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Every property is different. We develop tailored facilities management solutions based on your building, operational priorities, compliance obligations and long-term business objectives.
How do I get started with Uvanoo?
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Simply contact our team to discuss your property or portfolio. We'll arrange an initial consultation, understand your requirements and prepare a bespoke proposal designed around your operational needs.
People Also Ask
What is the difference between Facilities Management and Property Management?
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Property Management focuses on the commercial and administrative management of a property, including leases, tenants and financial performance. Facilities Management focuses on the physical operation of the building, including maintenance, compliance, building services and the day-to-day environment.
What does a Facilities Manager do?
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A Facilities Manager is responsible for ensuring buildings operate safely, efficiently and in compliance with legal requirements. This includes managing maintenance, contractors, health and safety, statutory inspections, budgets and building performance.
Why is Planned Preventative Maintenance important?
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Planned Preventative Maintenance helps reduce unexpected breakdowns, extends the lifespan of building assets, lowers long-term maintenance costs and improves the reliability of critical systems.
How often should a Fire Risk Assessment be reviewed?
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A Fire Risk Assessment should be reviewed regularly and whenever there are significant changes to the building, occupancy or fire safety arrangements. It should always remain suitable and up to date.
What is the difference between Hard FM and Soft FM?
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Hard FM covers physical building systems such as electrical, HVAC, plumbing and fire protection. Soft FM includes support services such as cleaning, waste management, security, landscaping and reception services.
What are statutory inspections?
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Statutory inspections are legally required examinations of building systems and equipment, helping ensure compliance with UK legislation while maintaining a safe environment for occupants.
Why should hotels outsource Facilities Management?
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Outsourcing Facilities Management gives hotels access to specialist expertise, improved compliance, planned maintenance programmes and a single point of contact while allowing hotel teams to focus on guest experience.
Can Facilities Management reduce operating costs?
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Yes. Preventative maintenance, energy management, contractor performance monitoring and lifecycle planning can significantly reduce reactive maintenance costs and improve operational efficiency.
Do serviced apartments require specialist Facilities Management?
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Yes. Serviced apartments combine residential building requirements with hospitality operations, requiring proactive maintenance, compliance management and minimal disruption to guests.
Can you manage multiple buildings?
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Yes. Uvanoo supports both individual properties and multi-site portfolios, providing consistent reporting, maintenance planning and compliance management across every location.
Do you provide contractor management?
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Yes. We manage specialist contractors, monitor performance, coordinate maintenance visits, review compliance documentation and ensure work is completed to agreed standards.
Can you support new property developments?
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Yes. We provide consultancy and operational support during pre-opening and mobilisation phases, helping clients prepare buildings for successful occupation and long-term operation.
What types of maintenance do you coordinate?
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We coordinate planned preventative maintenance, reactive maintenance, statutory servicing, specialist inspections, lifecycle replacements and contractor-led repairs across a wide range of building systems.
Why is compliance important for commercial properties?
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Maintaining compliance helps protect occupants, reduces legal risk, supports insurance requirements and ensures buildings continue operating safely while meeting applicable legislation and industry standards.
How can I contact Uvanoo?
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You can contact our team through our website, request a consultation or speak to us about your property, facilities management requirements or compliance obligations. We'll be happy to discuss how we can support your organisation.
Still Have a Question?
If you couldn't find the answer you were looking for, our team is here to help. Whether you need advice on facilities management, statutory compliance, maintenance planning or hospitality consultancy, we'll be happy to discuss your requirements and provide practical guidance.
Facilities Management
Integrated Hard FM, Soft FM and operational support tailored to your property.
Compliance
Supporting statutory inspections, health & safety, fire safety and building compliance.
Maintenance
Planned preventative maintenance and reactive support that protects your assets.
Hospitality Consultancy
Helping hotels, serviced apartments and mixed-use developments improve operational performance.